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Frequently Asked Questions (FAQs)
Welcome to the Vibecouture FAQ page. We’ve compiled a list of the most common questions to help you have a smooth shopping experience. If you don’t find the answer you’re looking for, feel free to contact us at support@vibecouture.shop.
- SHIPPING & DELIVERY
Q: How much does shipping cost? A: We offer a flat-rate shipping fee of $6.99 for all orders delivered within the United States.
Q: How long will it take to receive my tote bag? A: The total delivery time is between 3 – 8 business days. This includes:
- Handling Time: 1 – 2 business days (Monday – Friday).
- Transit Time: 2 – 6 business days (Monday – Friday).
Q: What is the order cut-off time? A: Our daily cut-off time is 5:00 PM (EST), Monday through Friday. Orders placed after this time will begin processing the next business day.
Q: Which carriers do you use? A: We ship all our orders via USPS, UPS, or FedEx to ensure secure and reliable delivery.
Q: Do you ship outside the United States? A: Currently, we only ship to addresses within the United States.
- ORDER UPDATES & CANCELLATIONS
Q: Can I change or cancel my order? A: You can request a change or cancellation within 6 hours of placing your order. After this window, the order enters the handling phase and cannot be modified. Please email us at support@vibecouture.shop immediately for urgent requests.
Q: How can I track my order? A: Once your order is shipped, you will receive an email with a tracking number and a link to the carrier’s website. Please allow 24–48 hours for the tracking information to update.
- RETURNS & REFUNDS
Q: What is your return policy? A: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. The item must be in its original, unused condition with tags and packaging.
Q: How long does it take to get a refund? A: Once we receive and inspect your return, refunds are processed within 7 business days to your original payment method.
Q: Are there any restocking fees? A: No. We do not charge any restocking fees ($0.00) for returns.
- PAYMENTS & SECURITY
Q: What payment methods do you accept? A: We accept all major credit cards including Visa, MasterCard, American Express, and Discover, as well as PayPal.
Q: Is my payment information secure? A: Yes. Our website uses SSL encryption to protect your data. We do not store your credit card information on our servers; all payments are processed through secure, PCI-compliant gateways.
- PRODUCT INFORMATION
Q: What kind of products do you sell? A: Vibecouture specializes in high-quality, minimalist, and luxury-aesthetic tote bags designed for daily use and durability.
Q: Where is my order shipped from? A: All orders are fulfilled and shipped from our facility located at 3371 Silkwood Ln, Pace, FL 32571, United States.
- CUSTOMER SUPPORT
Q: How can I contact you? A: You can reach us via:
- Email: support@vibecouture.shop
- Address: 3371 Silkwood Ln, Pace, FL 32571, United States
- Support Hours: Monday – Saturday: 8:00 AM – 7:00 PM (EST).
Please note that while we offer support on Saturdays, our shipping carriers only operate Monday through Friday.